MoodInkMe has two separate refund policies. One-off purchases — animated signature files and digital business cards — come with a 14-day, no-questions-asked refund, counted from your purchase date; this is our own policy, offered regardless of whether anything went wrong, and you don't need a reason. Subscription charges on a hosted card are not refundable — not even the first one — see Subscriptions below for the full policy, including how cancelling works and the team setup fee.
Email [email protected] with your order number (or the email address used at checkout). We aim to confirm receipt within 1 business day and process approved refunds within 5–7 business days, back to your original payment method; your bank may take a few more days to show it.
MoodInkMe delivers files instantly after payment. That doesn't change your refund window — the 14-day policy above still applies even though the product was already downloaded.
This 14-day policy is on top of, and does not replace, any mandatory consumer-protection rights you have where you live — for example a right to a refund for a faulty or not-as-described product. Local law continues to apply alongside this policy.
The animated email signature is free, and digital business cards and phone contact cards are one-time purchases. Hosting a card at a MoodInkMe web address is an optional paid subscription, billed monthly or yearly until you cancel. Card hosting is not on sale yet; the terms below apply from the day it launches. Until then every MoodInkMe purchase is one-time, so if you see a recurring charge from us before card hosting launches, contact us immediately.
Subscription charges are not refundable — this applies to every charge on a hosted card, including the first one, not just renewals. You can cancel at any time, and cancelling always stops the next charge before it happens.
When you cancel, your card stays live until the end of the period you have already paid for, and is not charged again. We don't refund part of a period you've already started — you keep the time you paid for. You can cancel yourself at any time from the billing portal linked in your account emails; there's no need to email us, and there's no cancellation fee.
Team setup fee. The one-off A$99 team setup fee is refundable within 14 days of your first invoice, as long as the workspace hasn't been used yet — meaning no team member other than you has accepted their invitation, and no card has been published from the workspace. Once either of those has happened, the setup it pays for has been delivered and the fee is no longer refundable. The setup fee is not charged at all on yearly team plans.
This refund policy is governed by the laws of Malaysia. This doesn't take away any consumer-protection right that can't be waived under the law of the country where you live.